The Purple Salon London

3 2 Reviews

Beauty Salons in London - Soho
97 Berwick Street , Soho, London, W1F 0QH
+44 (0) 20 7287 6807

Soho Base is a unisex hairdressers that specialises in a range of colouring treatments including highlights, lowlights and tints.

Tags: colouring - high, hairdresser, low lights

The Purple Salon London Reviews

MIRANDA H.

1 reviews

the best highlights !!!! - I had an appointment with paulo today for highlights. Well, I have NEVER left a salon so happy and so confident before! My colour was absolutely amazing, paulo really knew what I wanted and I was speechless for the first time. WOW... Book in with paulo if you want perfect colour. I am so impressed. Best money I have spent in a long time
03-02-10

Tags: hair colour hairdresser cut hairstylist

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Lizzie M.

31 reviews

Terrible customer service - Oh dear.

I came here on a walk-in appointment. At first glance I was impressed; It was clean, modern and spacious, though there was some awful Euro-house playing. I was offered tea or coffee, coat taken etc. My stylist was fine, he suggested things to do with my hair. The manager washed my hair - I thought it a bit odd that she didn't know she was washing my hair with ice cold water, but it was rectified when I said something.

The cut was fine, but when I got home I realised one side was longer than the other - by about an inch. I called up the next day, and was told I could come in at 6:15 and see someone else to fix it. The manager left me waiting for 15 minutes (and indeed disputed it - "if you want to be precise it's 10 minutes"). Although the stylist apologised, she never did and even made a face behind my back when I complained about waiting. Doesn't she know the place is full of mirrors?

Anyway, the fix was fine, but the manager was utterly vile. I was offered no compensation for this mess-up - I really wanted to demand my money back but I just wanted to get out of that Eurotrash hellhole.

I feel sorry for the stylists there; despite the mistake, I liked them. But because of the manager, I will never go back and I will be telling all and sundry about her.

Someone needs a lesson in basic customer service.
18-12-09

Tags: hairdresser