Reflections Bridal London

1 2 Reviews

Clothes & Fashion in London - Chiswick
261 Chiswick High Road , Chiswick, London, W4 4PU
+44 (0) 20 8995 9630
http://www.reflectionsbridal.co.uk

Reflections specialises in wedding dresses and wedding gowns, with a full range of bridal accessories, including shoes, tiaras and veils, to make your wedding outfit complete. They also have a full range of bridesmaids dresses from Dessy.

Tags: bride, footwear, groom, jewellery, made to measure

Reflections Bridal London Reviews

Leanne S.

1 reviews

Shocking Customer Services! - I never even made it in the front door of Reflections Bridal and after reading the previous review about them I am quite pleased!

I made an enquiry over email and then decided to book an appointment. I was offered a time slot and I replied within 10 minutes to say I would take it. I then tried calling the store in my lunch break, just to confirm they got my email and the line was constantly busy…I then followed this up after lunch with another email to ask for confirmation and to let them know I was bringing a friend along to my appointment.

Almost 5 hours later I got a reply saying my appointment slot had gone and I had to wait until the following weekend. I called the store straight away and got excuse after excuse about her being busy and that she hadn’t been checking her emails…is that my problem? Don’t offer a time slot if you can’t fulfill it!

I will be telling all my friends NOT to bother with Reflections!
07-01-09

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Cheryl W.

2 reviews

Absolutely hopeless! - When my bridesmaids and I first visited this store, the staff were uninterested and unhelpful. With only 3 months to go before my wedding and due to the fact that they stocked the bridesmaid dress we were after, we decided to go with them.
They even forgot to measure my adult bridesmaids and did it over their clothes by the till area causing them some embarrassment!
Just within the 3 month time frame, we were told that there would be no late charges and that the dresses would come in at the beginning of August. I contacted them mid August as my bridesmaids were coming to London especially on the weekend of the 23rd August for my hen do and to try the dresses on. I was told to pay an extra £200 if I wanted them on time. I declined. They then posted them when they were in, which I was quite impressed by, but then they arrived stuffed in jiffy bags, with no tissue paper or anything.
They do not make the bride or bridesmaids feel special at all. Very disappointing. The dresses almost had to be remade for the 2 junior bridesmaids. 13-10-08