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Trade Radiators Glasgow
3
3
Reviews
Home & Garden in Glasgow
- Glasgow City Centre
82 Mitchell Street
, Glasgow City Centre, Glasgow, G13NA
0141 225 0430
http://www.traderadiators.com/
Trade Radiators is an online store that specialises in selling radiators and towel rails for the home at unbeatable prices.
From traditional convector radiators for those improving their home on a budget, to designer radiators for chic homes, we have a radiator perfect for every type of property.
Tags:
radiators
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Trade Radiators
Glasgow
Reviews
An ok product accompanied by LIES and APPAULING CUSTOMER SERVICE.
Here are the facts of my experience.
They offer the option to request a smaller delivery vehicle if there is restricted access; I made the request. I received an email confirming my request.
A delivery date was agreed.
On the day:
• I received a phone call from Trade Radiators to say that the driver was at my property but no one was in. (There was someone in … the driver was at the wrong property – not even the same road!)
• I was advised (in the same call and in a dictatorial tone) that there was a £75 charge for delivery on another day.
• I received a call from the delivery driver to say that he had been outside my property for almost an hour but there was no one there. (There was someone in … the driver was at the wrong property – not even the same road! Starting to sound like a farce?)
• On a subsequent call I was then advised that there was some in but they had no knowledge of any radiators being delivered. (The driver was at the wrong property – not even the same road! Is this starting to sound familiar?!)
• I phoned Trade Radiators; as far as they were concerned there was no one at the property! Their Ts & Cs state that ‘Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.’ As you will probably have guessed, there was no card left. (The driver was at the wrong property – not even the same road! )
• I contacted the courier directly. They had received no request to deliver using a smaller vehicle. And when I gave the address, the courier stated that there is no way their 16 ton vehicle could have got anywhere near my property. And … wait for it … when I mentioned the ‘threat’ of another delivery charge of £75 (because I was not in), it was suggested that that seemed like a scam as the courier was only paid £15.
• I phoned Trade Radiators again. They really didn’t like to think that they were in the wrong (!!!!!!!!!!). They said they would contact the courier. I never heard from them again.
• I phoned the courier. They advised delivery would be made the following morning on a smaller van, and that the driver knew where the house was.
• That evening I received a call from the courier company to say that I could collect the radiator from an industrial estate 26 miles away!
The next day:
• The following morning I received a call from the driver asking for directions to my house! And when I gave the directions the driver stated that there is no way their 16 ton vehicle could get there. (I thought it was supposed to be a smaller delivery vehicle!)
• Fed up by now, my plumber and I drove to where the driver was prepared to stop his 16 ton truck and we took the radiator off his van. A nice guy. He stood and watched us unload it. Trade Radiators were oblivious.
And lest I forget, the radiator was missing a valve, so back again to Trade Radiators to send it … they did so, somewhat begrudgingly in my opinion – as if they didn’t trust me. Laughable! The implication given to me by Trade Radiators was that the valve would be received the next day … of course it wasn’t (and of course I wasn’t surprised).
Time to summarise. Throughout the experience I was made to feel that I was in the wrong. The facts indicate that Trade Radiators resemble the Key Stone Kops. The left hand doesn’t know what the right hand is doing. They are incompetent and arrogant. I would have told them directly but quite frankly they really didn’t want to hear what the customer was saying. And as a potential customer, you wouldn’t know of my experience unless I posted it here.
It would seem appropriate to point out the customer service pitch on Trade Radiator’s web site: We fully appreciate the importance of fantastic customer service … Our staff … are always prepared to go that extra mile to ensure customer satisfaction. Wake up and smell the (radiator) paint!
At the end of the day the choice is yours. For me the bottom line is obvious … NEVER EVER AGAIN!!!
12-04-16
Report this Review
NEVER EVER AGAIN.
An ok product accompanied by LIES and APPAULING CUSTOMER SERVICE.
Here are the facts of my experience.
They offer the option to request a smaller delivery vehicle if there is restricted access; I made the request. I received an email confirming my request.
A delivery date was agreed.
On the day:
• I received a phone call from Trade Radiators to say that the driver was at my property but no one was in. (There was someone in … the driver was at the wrong property – not even the same road!)
• I was advised (in the same call and in a dictatorial tone) that there was a £75 charge for delivery on another day.
• I received a call from the delivery driver to say that he had been outside my property for almost an hour but there was no one there. (There was someone in … the driver was at the wrong property – not even the same road! Starting to sound like a farce?)
• On a subsequent call I was then advised that there was some in but they had no knowledge of any radiators being delivered. (The driver was at the wrong property – not even the same road! Is this starting to sound familiar?!)
• I phoned Trade Radiators; as far as they were concerned there was no one at the property! Their Ts & Cs state that ‘Should there be no one available to sign for goods, a card will be left with a telephone number of your local depot who can be contacted to arrange a redelivery to your address at a mutually agreeable date.’ As you will probably have guessed, there was no card left. (The driver was at the wrong property – not even the same road! )
• I contacted the courier directly. They had received no request to deliver using a smaller vehicle. And when I gave the address, the courier stated that there is no way their 16 ton vehicle could have got anywhere near my property. And … wait for it … when I mentioned the ‘threat’ of another delivery charge of £75 (because I was not in), it was suggested that that seemed like a scam as the courier was only paid £15.
• I phoned Trade Radiators again. They really didn’t like to think that they were in the wrong (!!!!!!!!!!). They said they would contact the courier. I never heard from them again.
• I phoned the courier. They advised delivery would be made the following morning on a smaller van, and that the driver knew where the house was.
• That evening I received a call from the courier company to say that I could collect the radiator from an industrial estate 26 miles away!
The next day:
• The following morning I received a call from the driver asking for directions to my house! And when I gave the directions the driver stated that there is no way their 16 ton vehicle could get there. (I thought it was supposed to be a smaller delivery vehicle!)
• Fed up by now, my plumber and I drove to where the driver was prepared to stop his 16 ton truck and we took the radiator off his van. A nice guy. He stood and watched us unload it. Trade Radiators were oblivious.
And lest I forget, the radiator was missing a valve, so back again to Trade Radiators to send it … they did so, somewhat begrudgingly in my opinion – as if they didn’t trust me. Laughable! The implication given to me by Trade Radiators was that the valve would be received the next day … of course it wasn’t (and of course I wasn’t surprised).
Time to summarise. Throughout the experience I was made to feel that I was in the wrong. The facts indicate that Trade Radiators resemble the Key Stone Kops. The left hand doesn’t know what the right hand is doing. They are incompetent and arrogant. I would have told them directly but quite frankly they really didn’t want to hear what the customer was saying. And as a potential customer, you wouldn’t know of my experience unless I posted it here.
It would seem appropriate to point out the customer service pitch on Trade Radiator’s web site: We fully appreciate the importance of fantastic customer service … Our staff … are always prepared to go that extra mile to ensure customer satisfaction. Wake up and smell the (radiator) paint!
At the end of the day the choice is yours. For me the bottom line is obvious … NEVER EVER AGAIN!!!
12-04-16
Report this Review
Needed new radiators for my flat - Was giving my flat a major redecoration and needed some nicer looking radiators for the living room.
Ordered off this site and had them delivered next day.
16-04-15
Tags:
radiators
Report this Review
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