Ultimate minibuses
London
Reviews
Absolutely horrendous service. Would have ticked 0 out of 5 stars if it was possible. Had our flight cancelled and had to rearrange a new pick up time, which we gave to the operator well in advance. However, we still recieved disgusting verbal abuse and were told that it was basically our fault we had our flight cancelled. We were then given an extra charge. When we had a delay on the ferry, we gave them a call to let them know we had yet another delay. This then set the operator off on another aggressive rant about how much of an inconvenience we were (apparently cancelled flights and ferry delays are he customers responsibility). We asked if the driver could be held off for a while, which was then shoved back in our faces. This company is a company that is quite happy to add as many extra charges on as possible, knowing full well that it was impossible for us to get there on time, and we had no option but to pay for every minute we were late. I will be actively discouraging people to use this service.
22-03-16
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Superb service - Superb service given at all times by a most courteous driver and customer service experience, overall.
04-02-15
Tags:
Minibus+Hire
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