Choice Furniture Superstore
Leicester
Reviews
Hi i ordered 4 pieces of furniture from CFS (choice furniture superstore) online approx 2 weeks in advance of delivery and chose delivery date. I received email confirmation of delivery. I also confirmed date/time and that all pieces would arrive on same date and paid an additional 90 pounds for a white glove service. I received a txt the night before stating my sofa bed was not ready so I rearranged the entire delivery to come on another date. I once again confirmed all pieces were coming on new date and they said yes. I then got a text from a delivery driver at 7am to drop off my furniture and the sofa bed was missing. They left a mess of cardboard and couldn't tell me where my sofa bed was. i then spent 2 weeks on email and phone confirming the delivery of my sofa bed over 3 different dates. I finally got frustrated and asked for the delivery of it to be cancelled and refunded. they agreed... then the sofa bed showed up 2 days later. I then had them pick it up the following week as it wasn't built despite my paying for this service and cancelling the delivery. The sofa bed was picked up the following week. I confirmed via email it was picked up and asked when i would receive my refund... they told me 2-3 business days... it has been 10 days now and no sign of refund on my credit card. also their pick up company has shown up at my house 2x since to pick up the sofa bed.. that they picked up the week before. i have tried calling/emailing and now am getting no response. they owe me 259 for the sofa bed and quite frankly i feel at least a portion of the 90 white glove service i paid. I don't know what else to do but this has been weeks of frustration and paying claiming they'll call/email me back with no response. its disgusting customer service and disorganisation and i will NEVER purchase from them again or recommend them to anyone. i just want my money back!!
13-04-16
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