Red Hot Sign Company
London
Reviews
don't waste your time! - As an established London graphic design agency we contacted Red Hot to produce a sign for one of our clients. After we had chosen and paid for one, our client changed their mind and asked us to look at another type they had subsequently seen. When we asked Red Hot to look into it, one of their experienced account managers called and complained in an incredibly rude and exasperated fashion because we had dared to ask for 'yet another quote.' (This was our fifth.) When I called up to complain about their call, the manner in which they had spoken to us and find out why they were so ticked off with us (when we were only doing our job for the client), I was rudely interrupted, and told, in the same rude, brusque way, to 'go elsewhere, your business isn't welcome here' When I stated that if they claim to offer a custom service then asking for another price for a different type of sign should be part and parcel of the service they offer, they simply hung up on me! After emailing to complain, their MD rang me a day later, but instead of apologising for his employees action, he actually said he could 'defend it' and proceeded to try and tell me why. In this day and age of companies living and dying by the power of social media, I would have expected a full apology and a healthy discount off our order as minimum. As neither was forthcoming I have asked for a full refund and they have now lost a client with the potential to put a significant amount of business their way. The account manager who rang us was Sam Robbins and her boss, Martin Robbins. The fact she's his wife perhaps tells us why he didn't offer an apology and meekly attempted to defend her appalling customer service. A thoroughly dispiriting and disappointing encounter with a firm who should know better than to treat clients with utter rudeness and complete disdain. Avoid at all costs. NB: the one star rating is simply because you cannot post the review with no stars.
Read more at http://www.budepeople.co.uk/business-services/sign-makers/red-hot-sign-company/business-9490651-detail/business.html#7rszjgAGVTaYJH0C.99
22-05-14
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awful company! - I would never ever recommend this awful company to anyone. Spoke to the owner that was so rude, no ethics, and was judgemental saying that I'm just wasting her time and slammed the phone down on me. We therefore would never want to deal with this company anymore and future projects with them will be cancelled. Please look somewhere else! There are better companies that provide better service rather than this company who is handled by such arrogant person
22-05-14
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awful company! - I would never ever recommend this awful company to anyone. Spoke to the owner that was so rude, no ethics, and was judgemental saying that I'm just wasting her time and slammed the phone down on me. We therefore would never want to deal with this company anymore and future projects with them will be cancelled. Please look somewhere else! There are better companies that provide better service rather than this company who is handled by such arrogant person
22-05-14
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awful company! - I would never ever recommend this awful company to anyone. Spoke to the owner that was so rude, no ethics, and was judgemental saying that I'm just wasting her time and slammed the phone down on me. We therefore would never want to deal with this company anymore and future projects with them will be cancelled. Please look somewhere else! There are better companies that provide better service rather than this company who is handled by such arrogant person
22-05-14
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awful company! - I would never ever recommend this awful company to anyone. Spoke to the owner that was so rude, no ethics, and was judgemental saying that I'm just wasting her time and slammed the phone down on me. We therefore would never want to deal with this company anymore and future projects with them will be cancelled. Please look somewhere else! There are better companies that provide better service rather than this company who is handled by such arrogant person
22-05-14
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Owner - Red Hot Sign Company
21-06-12
Tags:
business+signs, custom+signs, sign+makers+london
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