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Beaufort House London
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Reviews
Other Hotels in London
- Knightsbridge
45-47 Beaufort Gardens
, Knightsbridge, London, SW3 1PN
+44 (0) 20 7584 2600
http://www.thebeaufort.co.uk/home.htm
Beaufort House are serviced apartments with single, double and family rooms equipped with satellite TV, video and DVD players. Non smoking rooms are also available.
Tags:
serviced apartments
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Beaufort House
London
Reviews
BEWARE hotel unfairly keeps money - I booked a stay of 1 night at Beaufort House, 45 Beaufort Gardens, Knightsbridge, London on the 20th November for my wife and daughter to spend a day Christmas shopping in London. During the booking process the screen went blank for around 30 seconds and I thought that their system had crashed, however the screen came back and I entered my credit card details and booked the room. This was at around 10.20 in the evening on the 10th October - the following morning I was surprised to receive a voicemail left just before midnight from Beaufort House querying whether I would be arriving that day! I immediately called them and apparently their system had booked the accommodation for the night of the 10th November -the day I made the booking!
I telephoned and explained the problem but they informed me that they would be keeping my money (£309.61).
I sent an email explaining exactly what happened with their system and that there was no way I could have genuinely wanted a room for the same day - especially as the reservation was made at 10.20pm with a baby cot and arrival at 2.00pm!
They still refused to move the booking to the correct date and have kept my money whilst obviously incurring no cost.
I have now made an alternative booking with another hotel for our stay and I am trying to recover my money from the credit card company - who were surprised that their merchant had behaved in this way.
Beware....
13-11-10
Tags:
45 Beaufort gardens, Beautfort house, London hotel, rip off company
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