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Elegance Beauty Salon London

Elegance Beauty Salon London

2 8  Reviews

Beauty Salons in London - Whetstone
75-75A Russell Lane , Whetstone, London, N20 0BB
+44 (0) 20 8368 9720

Elegance Beauty Salon London is a local beauty salon in London who specialises in beauty treatments, makeup and waxing. Elegance Beauty Salon beauty salon reviews can be added using the form below.
Tags: Awful customer service; unprofessional hair salon; AVOID FOR YOUR SAKE!!, awful experience, never again! feel sorry for the italian hair stylist


Elegance Beauty Salon London Reviews


Went about a year ago for a tint, this itself was fine. But I got the biggest shock of my life when the manager charged me £80 for it. I had previously been charged £40 for a cut and highlight so how can a simple tint be double the price?? I queried this but she said the guy that did my hairlast time no longer works here. I asked to see the price list but said they didn't have one. I feel she took advantage of me because I didn't ask the price to start with and I looked young and naive. I so regret paying this and cried all the way home for giving in and being horribly ripped off like that. Shame on them!
  

Rating  1

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worst ever service ive ever had ! - bad experience as i had a voucher for 39.00 of groupon and ended up paying 40.00 extra cash. enter at your own risk but trust me she was rude to her staff infront of me if that was me id walk out!! the poor staff was working alone and i had a five hour wait which is not there fault bec oviously not enough staff but yet takes extra money for nothing, i felt ripped of by the so called owner/manager of this salon. the hair dye pot was defently the same one i have used from tescos olia design..lololo how cheap is this manager and what a con for your money. all i can say to anyone with beautifull hair like me is be carefull what you getting yourself in for trust me this salon is far from PROFFESSIONAL, AND TO THAT ITALIAN HAIR STYLIST.. GET OUT OF THERE AND GO TO A BETTER SALON WITH PROFESSIONAL STANDARDS, TRUST ME YOU DONT WANT YOUR REPUTATION SCREWED!!!! ALSO MY HIGHLIGHTS WERE A YELLOW INSTEAD OF A GOLDEN BLONDE SERIOUSLY!!! AND THEN HAD TO PAY THIRTY POUNDS TO GET HAIR COLOURED BACK TO NATURAL SHADE BEC THEY SCREWED UP MY HIGHLIGHTS WAT A FUKING NIGHTMARE I COULD OF CRYED THERE AND THEN.!!!!!! TAKE THIS OFF GROUP ON AS THE OFFER IS NOT WHAT YOU PAY FOR.  
Tags: never again! feel sorry for the italian hair stylist

Rating  1

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re hair dressers/stunning hair - had my hair done at elegance last friday was in there 3 hours as i had a cut condition and half head highlights, i found this shop lovely atmospheere freindly staff and very helpful and considerate, my hair looked stunning so big thanks to the lady that done my hair for me and well done to elegance in russel lane  

Rating  5

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Very nice - I went for my Groupon 2 hours ago having read the reviews just before going. I have to say my experience was nothing like the previous peoples reviews and can only praise them. I had a lovely scalp massage with the conditioner and everything was really enjoyable. Lovely big feature mirrors and chandeliers and a clean salon. Friendly staff too which is always a bonus. I will be back.  

Rating  5

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Worst Hairdressing Experience - I brought a Groupon for a wash, condition, cut and blow dry for £19 for Elegance and Beauty. When I sat down to have my hair washed, the woman (who I believe is the manager) asked if I had hair extensions. I replied no. She then said that she would have to charge me extra for the blow dry as it would take longer. I stated that this information was not stated anywhere when buying the offer. Which she then replied with "we'll it should have been". The woman then said that the people after me were already waiting for their appointment! She made me feel so uncomfortable that I said to not do the blow dry.

When washing my hair, she was talking to the hair dresser about joining her for a "fag break" once she had done my hair, making it obvious she would rather be having a smoke than doing my hair. Although the Groupon deal was for a conditioning treatment, no conditioner was used, just shampoo.

The hair cut was fine and the hairdresser did an OK job. She then told me that I was finished (minus the blow dry) so I had to leave the hairdressers with wet hair. As I picked up my hand bag to go, the hairdresser had rushed out with the manager for their next cigarette and left the people who had been waiting after me waiting even longer.  
Tags: awful experience

Rating  1

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AWFUL! - Went here in May 2014 with a groupon voucher, trying highlighting with foils was a new experience so was looking forward to it.

The hairdresser did not do as requested (had shown her several photos on my phone to let her see which shade I would like), after having the foils in my hair -I was sat in the exact same chair for 2 and a HALF HOURS!!! -then another hairdresser checked (they did not tell me the 2nd hairdresser will be doing my hair half way through! -she had not seen pics!!), 2nd woman said nearly there (2 hours later I was still in that chair!). They were obviously shortstaffed (the 1st 'hairdresser' had moved to a new appointment! and 2nd 'hairdresser' was juggling earlier appointment and me!!) and v.slow to complete hair appointments.

Needless to say those parts of my hair were badly damaged and stripped of any colour -the 2nd woman enquired with 1st hairdresser -she casually called out numbers !! um....my hair, i requested a specific colour, i wanted medium brown, i got blonde!!! they did not explain the process, they were backchatting about the other staff the whole time, they were unprofessional, they charged me extra for toner, the hair cut was painful -like cutting layers with a blade!!

Old school, old fashioned -NOT AT ALL the 'top salon' that Groupon promted this awful place to be!

They did not apologise for mistake of colour, claiming every hair reacts differently -um..the 2 and a half hours of bleaching and random toner colour choice might have had something to do with it!!!! And the cheek to say "come back in 2 weeks, pay toner charge of £10 and we'll try a different colour to fix this"....NO WAY!! I ran when my appointment was (eventually) done- all FOUR hours later!

I had to pay double at a decent salon to get it fixed! AAARRRGGGGHHH!

WE TRUST you with our hair and you DONT KNOW what to do or how to do it!! You should close down your 'salon', you are not worth calling as hairdressers!!!  
Tags: Awful customer service; unprofessional hair salon; AVOID FOR YOUR SAKE!!

Rating  1

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AVOID!!! - The place is totally tacky! Next to a gym where in the hairdressers you can hear the shouting from the gym, the music blares out to try to mask the sound of the noise from the gym. On top of that the staff are chavy and shout above the music talking to each other.
I came with my Groupon offer and was told it would be an extra £10 for two colours of highlights. This was NOT stated in the offer. The other lady had the same Groupon offer and supported my argument. The owner was argumentative when I requested my money back as I said it was false advertising. The owner gave in and said she would change the Groupon offer. I did not pay extra and had two colours of highlights. The other lady was not given two colours even though she requested it!!!!
The staff were not attentive. I had to wait ages to have my cut and blow dry. The place was dirty. I had a coffee, which was left on a dirty hairdressing trolley...I did not drink the coffee. This place is made out to be wonderful in the Groupon advert - but is best avoided.  

Rating  1

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Absolutely awful! - My stylist was a man called Jimmy who's English was very poor. It took him 5 hours to do my highlights cut and blow dry. I specifically told him not to cut anything off the length of my hair but to just add layers. I was so so angry and upset with the finished hair cut as he had cut at least 4-6 inches off the length. When I took it up with the manager he denied taking anything off the length although you could clearly see that he had cut my waist length hair to my shoulders! Very unprofessional salon with slow negative staff. Never would I go back or recommend this place to anyone!  

Rating  1

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