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Madison London
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5
Reviews
Jewellery in London
- Clerkenwell
25 Hatton Garden
, Clerkenwell, London, EC1N 8BQ
+44 (0) 20 7831 8122
Madison display a large selection of engagement and wedding rings.
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Madison
London
Reviews
Excellent tailor made rings! - My fiancé and i had picked out a beautiful ring design which had to be tweaked and remade. Madison provided a great service to him and managed to make me the perfect ring without me even being there!!!! Absolutely love it! Thank you!
21-12-15
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Brilliant - I was surprised to read some of the negative reviews for Madison in Hatton Garden. But they were written about 5 years ago, and I suspect that there's been a turnover of staff in that time. I had a thoroughly enjoyable experience in the shop when I was buying my fiancée's engagement ring. After visiting a few other shops in the area, I found the staff at Madison, and Michael in particular, personable, knowledgeable and helpful. I was told all about clarity and inclusions, something no other shop had done for me. Buying an engagement ring is a special occasion in itself, but there can also be a bit of pressure in finding the right ring for your loved one, but Michael took away the pressure and I am glad he was a part of the special day for me. Thank you Michael and all the team at Madison's.
02-06-15
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Pleasantly Surprised - After reading a number of online reviews we were reluctant to visit this shop. However, after spending over an hour in Hatton Garden, a number of other jewellers recommended Geoff at Madison and we eventually gave in and went to see him. We explained what sort of engagement ring we were looking for and Geoff immediately understood and brought out a number of diamonds and settings for us to view. He was keen for us to see the diamond through a jewellers lens in order to see the GIA number with certificate and verify what we were buying. He was also flexible in terms of what he was offering and helped to make the moment we chose our perfect ring really special. His sales technique is quite matter of fact, but if you have an idea of what you are looking for then this is the place to go. Thanks again Geoff. Rob and Clare x
20-03-11
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Unpleasant experience - I'd been advised that Hatton Garden offers a fair mix of jewellers, both fantastic and dubious. Unfortunately Madison falls into the latter category.
I would recommend avoiding this shop at all costs.
We were also completely ignored for 15 minutes when asking him to show us a ring that we knew we wanted to see.
We were venemously told that unless we were to chose a flawless diamond then we would regret choosing any other engagement ring for rest of our lives.
The salesman, Jeff, took offence to me offering him a price range, blaming and berating me for misleading him when I showed an interest in a ring that was mid price range as opposed to on the limit of what I could spend.
We were told 6 or 7 times not to walk off with the diamonds he left in front of us when he had to leave his desk - the tone in his voice making it sound like he suspected us of being thieves.
The list goes on but with so much choice in the area, I would recommend going elsewhere for a more constructive - and hopefully successful - time looking for the right ring.
Finally, I thought I'd draw attention to an article I have since seen on The Independent:
Most of the shops in this diamond haven emphasise that they buy only from trusted dealers, though Madison, on the same street, seemed unconcerned by the prospect of diamonds with dubious origins. "We just buy off dealers - it's not something we ask," the dealer said.
http://www.independent.co.uk/news/uk/this-britain/origin-of-stones-becomes-selling-point-in-hatton-garden-466100.html
05-10-10
Tags:
Hatton Garden
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Poor poor unprofessional service - After purchasing a band and setting for an engagement ring the service was atrocious. The manager is pushy and will rush you. Purchasing any kind of jewellery is not a quick process. Having then shopped around & purchasing wedding bands from elsewhere, 3 separate jewellers pointed out 4 areas of poor workmanship on the engagement ring we weren't aware of. After going in & raising this with Madison they accused us of being too particular & fussy. That we shouldn't speak about faults or issues of workmanship in front of existing customers in the store. As far as they were concerned the engagement ring was fine, we were happy with it when we purchased it, and why should Madison rectify issues that were identified by other jewellers? They went on to say hand made jewellery isn't perfect, however the 3 jewellers that commented on the engagement ring to us were jewellery workshops and said the flaws were pretty basic things and easy to fix. Madison went on to say the flaws were beyond their level of understanding. They said they had given us a good price. We didn't ask for any deal, they stated a price & we paid it. Why should a good price be a compromise on quality and service? This goes to show they're mere car salesman & don't really know the intricacies of what they're selling. I kept my calm throughout this process but they got antagonistic, rude, defiant, & unwilling to help. The manager even tore up the work invoice he started on & asked me to leave the store. In the end, we had to go back another day to speak to the owner. On that day the manager was defending his position and getting heated up again. Atrocious service. Madison offered us a full refund & gave us our diamond back. A solution we were quick to jump on! The perfect outcome. Who would want to deal with such a poor store. Don't rely on consumer legislation and avoid Madison, totally not trust worthy. Go somewhere that cares about customers and knows what they're talking about. It pays to shop around and consider after sales support. Ask yourself, do you want this attitude and grief to taint such a happy occassion as marraige?
01-04-10
Tags:
Madison Hatton Garden Engagement Diamond
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