Birley Salads London

1 1 Reviews

Coffee & Tea in London - Canary Wharf
Cabot Place West , Canary Wharf, London, E14 4QT
+44 (0) 20 7513 0040
http://www.birleysandwiches.co.uk

Famous for their innovative, doorstep sized bespoke sandwiches, Birley Sandwiches cater for all possible appetites. Their chillers are also filled with ready-made baguettes, sushi and drinks. They also sell speciality juices and smoothies. A delivery service is also available. Part of Birley Sandwiches and serving an extensive variety of fresh, crispy salads devised and developed by Chris Kent of Claridge's fame, Birley Salads have over 30 different salads to choose from.

Tags: lunch, rude, salad, service, vegetarian

Birley Salads London Reviews

Davina L.

1 reviews

Terrible Customer Service - Vegetarians should avoid at all cost. Worst customer service and disregard for cross contamination I have ever seen. Follow my complaint string in which they say that tuna in a vegi salad doesn’t matter as long as its small and that I ate all the salad first before complaining!

MY EMAIL:
I’m contacting you regarding an experience I had a week Friday at your soups and salads store in canary wharf. I’d gone to complain that I found two pieces of tuna in the salad that I had put together at the deli. Let me preface this with the fact that I am a vegetarian. To my horror rather than apologising your area manager told me that I should expect that to happen and questioned why as a vegetarian I would eat there! I couldn’t believe what I was hearing. He was very rude to me and only offered a replacement salad. Which I turned down as he had just told me not to eat there. When I said that the best customer service would not only refund me but compensate for the mistake on top of this he said he now didn’t want to give me anything! I insisted he gave me a refund then and there so I could leave and never return. I thought you should know about this man’s poor customer communication style which affects your brand image.

FROM BIRLEY:
Thank you for your recent email of 06th July 2009 regarding the incident that took place in our Soup and Salad Bar on Friday 26th July 2009. It has just been forwarded onto me.
I am sorry to read of your distress at the alleged service you were given by my area manager Domenico Consoli at the time of your visit. I was also very surprised to read of your allegations against Domenico as he has been employed by me within the Company for over 16 years and has earned the position he currently holds due to exemplary performance over that period of time. Domenico is also entrusted with ensuring that the standards within our shops are exact and are the best that they can be. Also as part of his duties he undertakes the training of new staff in all areas of Company integration and customer service.
I have had the opportunity to discuss the matter with Domenico regarding your complaint against him and he is very upset by your allegations and refutes many of your allegations.
He claims that he acted reasonably and attempted to explain to you how the salad bar process works and that during busy times it is almost impossible to completely eliminate the possibility that particles of some foods may fall into other ingredients. He also stated that had he informed you that had you told the server that you were vegetarian and did not eat meat and/or fish then they would have been more diligent in constructing your salad.
He also claims that 95% of the salad had been eaten and that the 2 small particles of tuna were the size of a small seed also that it was not you that discovered the tuna but one of your work colleagues. He also stated on several occasions he offered you an alternative salad and your money back but that you did not accept that but kept insisting on some form of compensation. He also states that during the conversation with yourself that you were unreasonable, rude and were unwilling to accept his proposals in order to resolve the problem.
Please understand that it is very difficult for me to make a fair assessment of this particular situation as Domenico is a very loyal and trusted employee in our Company and has an unblemished record in more than 16 years of continued service. Although I am not dismissing your allegation I have been in this Company for over 22 years and I have come across customers who cannot be reasoned with and no matter how you try to resolve the issue with them you simply cannot. I am not stating that this is the case on this particular occasion as I was not present during this incident and I am only partially aware of what occurred.
08-07-09

Tags: lunch, rude, salad, service, terrible, vegetarian

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Birley Salads London

Birley Salads London Reviews

Davina L.