The Purple Salon London

The Purple Salon London

3 2  Reviews


Beauty Salons in London - Soho
97 Berwick Street , Soho, London, W1F 0QH
+44 (0) 20 7287 6807

Soho Base is a unisex hairdressers that specialises in a range of colouring treatments including highlights, lowlights and tints.
Tags: colouring - high, hairdresser, low lights




The Purple Salon London Reviews


the best highlights !!!! - I had an appointment with paulo today for highlights. Well, I have NEVER left a salon so happy and so confident before! My colour was absolutely amazing, paulo really knew what I wanted and I was speechless for the first time. WOW... Book in with paulo if you want perfect colour. I am so impressed. Best money I have spent in a long time
  
Tags: hair colour hairdresser cut hairstylist

Rating  5

Report this Review

Terrible customer service - Oh dear.

I came here on a walk-in appointment. At first glance I was impressed; It was clean, modern and spacious, though there was some awful Euro-house playing. I was offered tea or coffee, coat taken etc. My stylist was fine, he suggested things to do with my hair. The manager washed my hair - I thought it a bit odd that she didn't know she was washing my hair with ice cold water, but it was rectified when I said something.

The cut was fine, but when I got home I realised one side was longer than the other - by about an inch. I called up the next day, and was told I could come in at 6:15 and see someone else to fix it. The manager left me waiting for 15 minutes (and indeed disputed it - "if you want to be precise it's 10 minutes"). Although the stylist apologised, she never did and even made a face behind my back when I complained about waiting. Doesn't she know the place is full of mirrors?

Anyway, the fix was fine, but the manager was utterly vile. I was offered no compensation for this mess-up - I really wanted to demand my money back but I just wanted to get out of that Eurotrash hellhole.

I feel sorry for the stylists there; despite the mistake, I liked them. But because of the manager, I will never go back and I will be telling all and sundry about her.

Someone needs a lesson in basic customer service.
  
Tags: hairdresser

Rating  2

Report this Review

Always got something to say? Want to submit a review of The Purple Salon in London? Share your experiences and help build a directory of the best Beauty Salons in London by adding a The Purple Salon London review. If The Purple Salon London is owned by you, then claim it today. This will enable you to update your business details and add search tags.