Reid Furniture Glasgow

Reid Furniture Glasgow

1 1 Reviews

Home & Garden in Glasgow
2 James Morrison Street, Glasgow, G1 5PE
+44 (0) 141 552 5822

Reid Furniture sell a wide range of furniture and accessories for the home in both modern and traditional styles. A delivery service is also provided.
Tags: bedrooms, beds, dining tables, furniture, futons, settees, sofas

Reid Furniture Glasgow Reviews

BUYER BEWARE - HIGH RISK PACKAGING - I took delivery of a suite from Reid Furntiure recently. Purchased from the Birkenshaw Branch in Uddingston, Glasgow.

My suite was unpacked and I was then advised by the driver that the (extensive) packaging would not be removed from my home on "health and safety" grounds. He could not elaborate on these risks, nor could the Assistant Manager at the Birkenshawe store where I bought the suite, nor could the Customer Service Department - but six days after I contacted them they did reply to advise that they would not be returning to uplift the packaging. I am appalled that having chosen to spend a substantial sum on furniture with Reid that the level of customer service has been so poor.

I have suggested that they inform customers of this level of service on their website, perhaps under the banner of the "what happens on delivery day"...It currently reads:

What happens on the day of delivery?
You will be contacted in advance to arrange a convenient date. Assuming your goods aren't self assembly, we will position the furniture as directed. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture.

They could then add:

.. thereafter we will leave you to dispose of all the packaging which, we warn you, can be substantial…consisting of heavyweight polythene, cardboard and foam padding. We regret we cannot dispose of this for you on “health & safety grounds”. However we recognise that we delivered (and unpacked) your furniture items from this ‘high risk’ packaging. Please do not ask our driver for details of these health and safety risks because he does not know. Please do not then attempt to seek clarification from Management or our Customer Services Department as unfortunately they do know either. Any subsequent health and safety risks incurred by you in disposing of the packaging is, at this time, unknown.....

I wonder if Reid are committed to environmental sustainability?


Rating  1

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