Camera City London

Camera City London

1 1 Reviews


Photography in London - Bloomsbury
16 Little Russell Street, Bloomsbury, London, WC1A 2HL
+44 (0) 20 7813 2100
http://www.cameracity.co.uk

Camera City is a camera repair shop that also sells a range of cameras, films, lenses and batteries. They also specialise in repairs and upgrades.




Camera City London Reviews


Check out ALL online reviews! - All I will say is that I wish I’d read the online reviews for this establishment before wasting over two months waiting for a camera repair which I now realise was never going to happen!
My experience mirrors many of the others I’ve read - absolutely delightful at the start, then when they (I say “they”, but to be perfectly honest I have absolutely no idea how many people are involved in this cowboy outfit, from the yarns I was being spun it could be anything from one to seven!) have the camera in their possession the service deteriorates with each subsequent contact. I was fobbed off with excuses every time I called the shop for an update. Initially the reasons for delay seemed quite plausible – waiting for the technician to return from holiday, waiting for a part… then my suspicions were aroused when one day the guy on the phone didn’t seem to have a clue what I was talking about! I made several calls to the shop and it’s just as well I did, because had I not, I seriously doubt they would have called me, and I suspect my camera would have laid, unattended to, gathering dust in the shop for years!
I later learned (from the reputable establishment I should have gone to in the first place) that my camera was in fact beyond repair, and further information from an authorized repairs agent revealed that the excuses I had been given for the “waiting for a part” delays in fixing it were somewhat questionable too.

Thankfully the experience only cost me the £10 estimate fee, despite the ‘warning’ when I said I wanted it back un-repaired that I would have to pay “around £100” in order to” have the camera put back together again”!

It’s a real shame that what on the surface is a wonderful little shop, selling some fantastic vintage kit is let down so badly by the dreadful – and quite frankly, dishonest - customer service  

Rating  1

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